Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1 p.m. ET Friday through 11:59 p.m. ET Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
We accept American Express, Visa, Discover and Mastercard. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales tax will be charged when applicable. For the following states, sales tax will usually be charged: Maryland, New York.
Placing an order is easy. Simply follow these steps:
Call anytime Monday through Friday, 9 a.m. to 5 p.m. (ET) at 240-479-7346.
We ship to the following countries:
Cannot ship to APO/FPO or PO Box addresses.
All US orders are shipped via UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service. Shipping to APO/FPO & P.O. Boxes is not available.
|UPS or USPS over $180.00||Free|
|UPS or USPS||$8.00 – $10.00|
|UPS Next Day||$27.00|
|UPS 2 Day||$19.00|
All orders over $400 are sent via UPS Signature Required.
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.
International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
Cocobelle will accept returns and exchanges within 14 days. Customer is responsible for the cost of shipping returns. Cocobelle will pay to ship the exchange item. (domestic customers only. Limited to one exchange per order).
If you are not satisfied with your online purchase, please follow our guidelines for returns:
Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
Please refer to the return form enclosed in your package.
Attention Internet Returns
7529 Standish Pl.
Rockville, MD 20855
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please contact us via email firstname.lastname@example.org or phone 240-479-7346 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 240-479-7346 or e-mail us at email@example.com.
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
If you have any questions or concerns, feel free to drop us a line.